Exchange Policy

At Macsuub, we want to ensure you’re completely satisfied with your purchase. If your item doesn't quite work out, we offer an easy exchange process to help you find something that better fits your needs. Please read our exchange policy below for full details.

1. Eligibility for Exchange

To be eligible for an exchange, the following conditions must be met:

  • Items must be returned within 30 days of the original purchase date.
  • The item must be in new, unworn, and unwashed condition with all original tags attached and packaging intact.
  • Proof of purchase (order number or receipt) is required for all exchanges.
  • Items that are marked as "Final Sale" or "Non-returnable" cannot be exchanged.

2. How to Request an Exchange

If you would like to exchange an item, please follow these steps:

  1. Contact Us: Reach out to our Customer Service team at [email address] with your order number, the item you wish to exchange, and the reason for the exchange.
  2. Return Authorization: Our team will provide you with a return authorization and detailed instructions on how to return your item.
  3. Return the Item: Send the item back to us following the instructions provided. You are responsible for return shipping costs unless the item is defective or we made an error with your order.
  4. Choose Your Exchange: Once your returned item is received and inspected, you will be given a credit for the value of the returned item (excluding shipping costs) that you can use toward your exchange purchase.

3. Exchange Shipping Costs

  • You will be responsible for return shipping costs when exchanging an item unless the item is defective, damaged, or was sent incorrectly.
  • For exchanges, we will cover the shipping cost of the new item to you, provided that the exchange is within the 30-day window.

4. Exchanging for a Different Size, Color, or Style

If you would like to exchange for a different size, color, or style, please:

  1. Request an exchange by following the steps outlined above.
  2. Once your return is received, we will issue store credit or a refund to your original payment method, which can then be used to place a new order for the desired item.

5. Damaged or Defective Items

  • If the item you received is damaged or defective, please contact us immediately at [email address] or call us at [phone number] within 7 days of receiving your order.
  • We will provide you with a prepaid return shipping label for the return and will either offer a replacement item or a full refund, depending on your preference and product availability.

6. Final Sale Items

Please note that final sale items, including but not limited to sale items, clearance items, and gift cards, are non-exchangeable and non-returnable. Be sure to review product details before purchasing.